Return & Refund Policy

Cancellation Policy

Every attempt is made to fulfill every purchase. Please be aware that occasionally we might have to cancel orders that we are unable to process due to some unavoidable reasons.

If your order is cancelled, our Customer Service Team will notify you as soon as possible. Your amount will be refunded within 7 days if paid online.

Cancellation by the Customer

If you would like to cancel your order, please get in touch with our customer service. Once placed, orders may be cancelled within 24 hours or prior to shipment. You will not be able to cancel an order once it has been dispatched. Your amount will be refunded within 7 days if paid online.

Return Policy

We strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience smooth and reliable. Please review the following guidelines:

1. Return Request Timeline

• Return requests must be raised within 24 hours of delivery.

2. Condition of the Item

• The item must be unworn, unwashed, in its original packaging, with all tags intact, and in the same condition as received.

3. Unboxing Video Requirement

• A clear unboxing video showing the parcel opening is mandatory when requesting a return. Without this video, we cannot process your request.

4. Refund Process

• Refunds will be initiated within 7 days after we receive the returned parcel.
• If you paid online, the refund will be credited to your original payment method.
• If you paid via COD, you will need to share your bank account details, and the refund will be transferred directly to your account.

5. Non-Returnable Products

• Certain items are not eligible for return. These include:
  • Any item that has been worn or washed
  • Items with removed or damaged tags
  • Items marked as final sale or clearance
• Such products are only returnable if the item received is incorrect or defective.

6. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

Replacement / Exchange Policy

Items that have been worn, washed, or have tags removed are not eligible for replacement or exchange. Items marked as final sale or clearance are also non-exchangeable. Please review all product details carefully before making your purchase.

We will replace or exchange all other products within 3 days of delivery.

When opening the courier box, please record a video that clearly shows the contents and the label. This video will be required as proof to support any claim for a refund or exchange. Without video proof, no refund or exchange will be processed.

Damaged / Defective / Incorrect Item

We accept exchanges for damaged, defective, or incorrect products if we are notified within 24 hours of delivery. The request will only be accepted if you provide a proper unboxing video of the courier box, clearly showing that the product received was damaged, defective, or different from what was ordered.

You may return the product unworn and unwashed, with its original invoice, tags, and packaging, in the same condition as received, for an exchange within 3 days of delivery.

Note: To process any replacement or exchange, you must keep the courier box label with you. Do not discard it or hand it over to anyone, including the delivery agent, as without this slip we cannot process your request.

Contact Us

For any queries related to returns, refunds, or exchanges, please reach out to our Customer Service Team.

• Email: info@ultraman.in
• Phone: +91 7982564225
• Address: H.no 153, Near chakki, Village Jhangola, Delhi, North West Delhi, Delhi – 110036
• Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST